Contact Us

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  • We may not be able to respond to all feedback or requests.

  • Our response may be delayed due to public holidays or business hours. Our usual office hours are 9:30AM - 6:30PM (JST) weekdays, excluding Japanese public holidays.

  • We cannot handle queries regarding other animate branches, event information, goods sold at other animate stores, availability of stock, re-stocking, or CLUB animate.

  • We may also not be able to reach you if your personal information was entered incorrectly, or in the case of a system error. If you do not receive a response, please check that you have entered the correct e-mail address.

  • NEED TO CHANGE YOUR DELIVERY ADDRESS? Please include the new address in your message to help us investigate smoothly.
  • Before sending a message, please check whether your question is answered in our FAQ.
  • We do not accept wholesale/partnership/franchise/distributor/vendor inquiries.

April 29–May 5 2024 (Golden Week) business hours

Office and shipping warehouse will be closed and/or experience delays during this period. See here for details.