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  • We may not be able to respond to all feedback or requests.

  • Our response may be delayed due to public holidays or business hours. Our usual office hours are 9:30AM - 6:30PM (JST) weekdays, excluding Japanese public holidays.

  • We cannot handle queries regarding other animate branches, event information, goods sold at other animate stores, availability of stock, re-stocking, or CLUB animate.

  • We may also not be able to reach you if your personal information was entered incorrectly, or in the case of a system error. If you do not receive a response, please check that you have entered the correct e-mail address.

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  • We do not accept wholesale/partnership/franchise/distributor/vendor inquiries.

SHIPPING DELAYS

Our shipping warehouse is experiencing shipping delays. We hope for your patience a little longer than usual in the meantime. See here for details.